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Knowlege Management

SearchLight is a powerful KM engine, that automatically identifies the Service being requested and offers additional 'of interest' services.

It draws together content from many parts of the organisation and makes that content available at a key click.

The KM functionality allows the linking of back office specialist systems into SearchLight on a service by service basis, automatically offering front office integration of all the components to answer a citizens request with minimal effort and training.

Content can be drawn from the following systems:

  • Web based
  • EDRMS based
  • Sharepoint
  • File System
  • Back Office database systems