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UK Roles

Position Summary

Cintra Software & Services is an established enterprise IT services provider. We have established partnerships with Oracle, AWS & Google Cloud, amongst others. The company is growing at a fast pace and has a global presence with offices in the UK, New York, Dallas & India.

We are looking to grow our established team with a Solutions Engineer who has extensive experience creating solutions based around the Oracle Database running on public clouds and on-premises environments. This role requires positioning of Cintra’s solutions and services to our customers, partners, and prospects. The candidate will support the sales team in their selling efforts with minimal supervision.

Primary responsibilities involve qualification, discovery, design and presentation of solutions based on customer requirements. Previous hands-on and pre-sales technical experience with the Oracle Database is essential, and hands-on cloud experience is preferred. The candidate should have the ability to lead technical discussions and identify the right solution for our customers’ needs.

Position Required Experience
• Demonstrable track record of leading sales opportunities through their lifecycle including qualification, discovery, solution development, solution presentation, business case development and RFx’s, demonstrations & PoC’s
• At least 8 years’ relevant experience with the Oracle Database
• At least 4 years’ relevant experience with Oracle technology running in one of the following public clouds – Oracle OCI, AWS, Google, Microsoft Azure
• Experience in a customer-facing role such as consultant, technical solutions engineer or solutions architect
• An understanding of methods and tooling for assessing cloud readiness
• Ability to present complex concepts clearly to technical and non-technical audiences
• Enthusiasm for hands on learning and a desire to understand how technology can solve business problems

Desired experience:
• An understanding of application development/deployment concepts and tools that enable successful Cloud transformation and organizational acceptance
• Experience with technologies that automate infrastructure and software provisioning, configuration management, and application deployment, such as Ansible and Terraform.
• Experience with Oracle Engineered Systems, such as Exadata, ODA, ZFS Appliance
• Experience with BI & Analytics solutions such as Oracle Analytics Cloud and OBIEE
• Experience with non-relational data management solutions like NoSQL & Hadoop
• Understanding of Oracle Licensing rules
• Knowledge of security regulatory requirements, such as GDPR, PCI, HIPAA, SOX
• Knowledge of major IT technology trends such as Digital, Big Data, Distributed Computing & AI/ML

Qualifications & Educational Requirements
• Experience in a technical pre-sales role
• Excellent written and verbal communication
• Ability to generate detailed solution architecture diagrams
• Highly developed presentation skills
• BS degree or equivalent experience

Cintra Software & Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job Title: Senior Project Manager
Location: UK
Contract Type: Permanent
Hours: Full Time

Cintra Software & Services is an established database services provider and Oracle Platinum Partner. The company is growing at a fast pace and has a global presence with offices in the UK, New York, Dallas, India.

General Requirements

• Ability to complete assigned, discrete, single-step tasks with no supervision and meet clearly stated deadlines
• Ability to complete assigned complex, multi-step tasks with limited supervision and mentorship from more senior staff members
• Ability to independently study and learn new project delivery & management concepts
• Ability to demonstrate proficiency to advanced knowledge in 1 or more project management methodologies
• Ability to provide weekly status reports to supervisor on tasks completed, priorities, and planned tasks
• Specific Function Requirements
• Ability to maintain high performing support services across Cintra’s delivery areas
• Experience in ITIL based service provision
• Ability to lead in customer meetings and status calls with requested reports and documentation
• Ability to draft and proof-read internal and customer facing documents
• Ability to communicate effectively with team members, lead and supervise on delivery tasks, identified issues / risks, scheduling, and roadblocks.
• Ability to manage difficult conversations with customers associated with billing, service quality and managing customers’ expectations against the demands of the internal sales team
• Ability to work with Cintra’s presales team in scoping and planning the delivery of new services for new and existing customers
• Ability to manage RACI, Incident Report and Major Incident processes

Specific Department Requirements

• Ability to effectively communicate in-person with Cintra and customer technical teams to coordinate joint task execution for predefined and agreed to tasks with minimal oversight
• Ability to travel as needed to support customer-site meetings and activities
• Ability to show judgement in delivery escalations to senior management staff members to better ensure delivery success
• Ability to provide advice and leadership on the service delivery operation at Cintra
• Ability to track and measure capacity of the delivery teams with a view to ensuring the teams are sized correctly
• Oversee the cost, accounting and billing of resources across the delivery team
• Evaluating delivery success, ensuring contracts remain commercially viable for Cintra

Mandatory:

• Minimum 5 years’ experience in an IT business function

Preferred:
• Working with or for an Oracle related business
• Working with or for an IT services related business
• ITIL based qualifications
• Project management accreditation

Cintra Software & Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status or any other characteristic protected by law

Job Title: Senior Oracle DBA
Location: UK
Contract Type: Permanent
Hours: Full Time

Position Summary

Cintra Software & Services is an established database services provider and Oracle Platinum Partner.
The company is growing at a fast pace and has a global presence with offices in the
UK, New York, Dallas and India.
We are looking to grow our established expert Oracle DBA team, with a strong database professional with extensive consulting and production support experience.

We are looking for an individual who is self-motivated and has strong experience. The ideal candidate will bring
both technical expertise, hands-on understanding of business process and operations.

Duties/Responsibilities:

• The delivery of enterprise database architecture projects such as Oracle database
infrastructure design, builds, upgrades, migrations, support and performance tuning
• The position involves a mixture of production support and project delivery activities
• The individual filling this position is expected to provide production support ownership,
tracking and resolving database related tasks
• Additionally, fulfilling requests, resolving incidents within SLAs, reviewing service related
reports (e.g. database backups, maintenance, monitoring) on a daily basis, to ensure
service related issues are identified and resolved within established SLA
• The individual will also be expected to deliver enterprise-class database solutions
including Database 19c,12c, RAC, Data Guard, GoldenGate
• The individual must be expert delivering Oracle engineered systems (Exadata, ODA, ZFS)
to the highest standards. The individual will be a member of a global consulting team
• The Oracle DBA is expected to be a customer service oriented individual
• The individual must be focused on deploying projects within agreed timelines and
budgets, managing and resolving issues within customer SLAs and expectations,
establishing and maintaining communication with customers to keep them updated
with status of their projects or support requests
• The individual will also be responsible for initiating and performing changes on
production systems and proactively escalating any issues that cannot be resolved within
the established timeframes
• Lead database migration (Including Cross Platform Migrations), tuning,
operationalization, and support efforts for Oracle RDBMS 11gR1, 11gR2, and 12c
enterprise environments
• Design and implement Oracle’s High Availability (HA) and Disaster Recovery (DR) options for Oracle database including, RAC and Data Guard Design and implement data replication strategies using replication technologies such as Active Data Guard and GoldenGate
• Third-party tools Learn and support Oracle private cloud for database environments
including database container (CDB) and pluggable (PDB) database administration,
snapshot and clone management, multitenant architecture design, etc.
• Perform database maintenance and Optimizations tasks such as index usage analysis,
index management, statistics, partition management, data compression, etc.
• Troubleshooting and resolving database problems
• Performance tuning and optimization, using native monitoring and troubleshooting
tools for Oracle Design and implement processes for database backups, restores and recovery models Design and implement database security solutions
• Oracle database security options Database architecture design, including optimal server
and storage design
• Design and implement automation solutions for routine tasks, system reporting, alerts,
and notifications using OEM 12c and custom scripts

Necessary Knowledge, Qualifications, Skills, and Abilities:

• 10 plus years of Oracle DBA experience
• Strong understanding of database structure, theories, principles and practices Oracle
• Oracle Engineered Systems administration experience, including Exadata, Oracle
Database Appliance (ODA), ZFS Storage Appliance (ZS), etc. is preferred
• Previous consulting experience is preferred
• BS degree in Computing or other related field, or equivalent experience

Cintra Software & Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion,
sex, national origin, sexual orientation, gender identity, disability and protected veteran
status or any other characteristic protected by law.

New York Roles

General Requirements

  • Ability to complete assigned, discrete, single-step tasks with no supervision and meet clearly stated deadlines
  • Ability to complete assigned complex, multi-step tasks with limited supervision and mentorship from more senior staff members
  • Ability to independently study and learn new project delivery & management concepts
  • Ability to demonstrate proficiency to advanced knowledge in 1 or more project management methodologies
  • Ability to provide weekly status reports to supervisor on tasks completed, priorities, and planned tasks
  • Specific Function Requirements
  • Ability to maintain high performing support services across Cintra’s delivery areas
  • Experience in ITIL based service provision
  • Ability to lead in customer meetings and status calls with requested reports and documentation
  • Ability to draft and proof-read internal and customer facing documents
  • Ability to communicate effectively with team members, lead and supervise on delivery tasks, identified issues / risks, scheduling, and roadblocks.
  • Ability to manage difficult conversations with customers associated with billing, service quality and managing customers’ expectations against the demands of the internal sales team
  • Ability to work with Cintra’s presales team in scoping and planning the delivery of new services for new and existing customers
  • Ability to manage RACI, Incident Report and Major Incident processes
  • Mentor and lead junior members of the SDM team

 

Specific Department Requirements

  • Ability to effectively communicate in-person with Cintra and customer technical teams to coordinate joint task execution for predefined and agreed to tasks with minimal oversight
  • Ability to travel as needed to support customer-site meetings and activities
  • Ability to show judgement in delivery escalations to senior management staff members to better ensure delivery success
    • Ability to provide advice and leadership on the service delivery operation at Cintra
    • Ability to track and measure capacity of the delivery teams with a view to ensuring the teams are sized correctly
    • Oversee the cost, accounting and billing of resources across the delivery team
    • Evaluating delivery success, ensuring contracts remain commercially viable for Cintra
    • Should be able to handle multiple accounts both project deliveries and managed services from time and Financials perspective.
    • Ensure that all contracted services are delivered according to what has been defined in the contract, follow SLA Models and operational procedures
    • Excellent written/verbal communication and presentation skills
    • Excellent analytical, time management and organizational skills to manage multiple tasks simultaneously

Mandatory:

 

• Bachelor’s degree or equivalent experience
• Minimum of 10 years of IT Delivery experience at scale in modern infrastructure teams operating in a global environment.
Preferred:
• Working with or for an Oracle related business
• Minimum 5 years of Azure/OCI/AWS/Engineered Systems is advantage.
• Working with or for an IT services related business
• ITIL based qualifications
• Project management accreditation

Cintra Software & Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status or any other characteristic protected by law

Job Title: Solution Engineer (AWS)
Location: US (remote, with some travel)
Contract Type: Permanent
Hours: Full Time

Position Summary

Cintra Software & Services is an established enterprise IT services provider. We have established partnerships with Oracle, AWS & Google Cloud, amongst others. The company is growing at a fast pace and has a global presence with offices in the UK, New York, Dallas & India.

We are looking to grow our established team with a Solutions Engineer who has extensive experience creating solutions based around Oracle software running on Amazon Web Services. This role requires positioning of Cintra’s solutions and services to our customers, partners, and prospects. The candidate will support the sales team in their selling efforts with minimal supervision.

Primary responsibilities involve qualification, discovery, design and presentation of solutions based on customer requirements. Previous hands-on and pre-sales technical experience with AWS and Oracle technologies is essential along with the ability to lead technical discussions and identify the right solution for our customers’ needs.

Position Required Experience
• Demonstrable track record of leading sales opportunities through their lifecycle including qualification, discovery, solution development, solution presentation, business case development and RFx’s, demonstrations & PoC’s
• At least 5 years’ relevant experience with the Oracle Database
• At least 5 years’ relevant experience with Oracle technology running in AWS plus other Cloud vendors (eg. Oracle, Google, Microsoft)
• Experience in a customer-facing role such as consultant, technical solutions engineer or solutions architect
• An understanding of methods and tooling for assessing cloud readiness, including the AWS Migration Acceleration Program (MAP)
• Ability to present complex concepts clearly to technical and non-technical audiences
• Enthusiasm for hands on learning and a desire to understand how technology can solve business problems
Desired experience:
• AWS Professional Cloud Architect certification
• Experience designing solutions based around containers and kubernetes
• Experience with Oracle technology running in Oracle OCI, GCP and/or Microsoft Azure
• An understanding of application development/deployment concepts and tools that enable successful Cloud transformation and organizational acceptance
• Experience with technologies that automate infrastructure and software provisioning, configuration management, and application deployment, such as Ansible and Terraform.
• Experience with non-relational data management solutions like NoSQL & Hadoop
• Knowledge of security regulatory requirements, such as GDPR, PCI, HIPAA, SOX
• Knowledge of major IT technology trends such as Digital, Big Data, Distributed Computing & AI/ML

Qualifications & Educational Requirements
• Experience in a technical pre-sales role
• Excellent written and verbal communication
• Ability to generate detailed solution architecture diagrams
• Highly developed presentation skills
• BS degree or equivalent experience

Cintra Software & Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job Title: Senior Service Delivery Manager
Location: New York
Contract Type: Permanent
Hours: Full Time

Position Summary
Cintra is an established database services provider and Oracle Platinum Partner. The company is growing at a fast pace and has a global presence with offices in the UK, New York, Dalla and India.

General Requirements
• Ability to complete assigned, discrete, single-step tasks with no supervision and meet clearly stated deadlines
• Ability to complete assigned complex, multi-step tasks with limited supervision and mentorship from more senior staff members
• Ability to independently study and learn new project delivery & management concepts
• Ability to demonstrate proficiency to advanced knowledge in 1 or more project management methodologies
• Ability to provide weekly status reports to supervisor on tasks completed, priorities, and planned tasks
• Specific Function Requirements
• Ability to maintain high performing support services across Cintra’s delivery areas
• Experience in ITIL based service provision
• Ability to lead in customer meetings and status calls with requested reports and documentation
• Ability to draft and proof-read internal and customer facing documents
• Ability to communicate effectively with team members, lead and supervise on delivery tasks, identified issues / risks, scheduling, and roadblocks.
• Ability to manage difficult conversations with customers associated with billing, service quality and managing customers’ expectations against the demands of the internal sales team
• Ability to work with Cintra’s presales team in scoping and planning the delivery of new services for new and existing customers
• Ability to manage RACI, Incident Report and Major Incident processes
• Mentor and lead junior members of the SDM team

Specific Department Requirements
• Ability to effectively communicate in-person with Cintra and customer technical teams to coordinate joint task execution for predefined and agreed to tasks with minimal oversight
• Ability to travel as needed to support customer-site meetings and activities
• Ability to show judgement in delivery escalations to senior management staff members to better ensure delivery success
• Ability to provide advice and leadership on the service delivery operation at Cintra
• Ability to track and measure capacity of the delivery teams with a view to ensuring the teams are sized correctly
• Oversee the cost, accounting and billing of resources across the delivery team
• Evaluating delivery success, ensuring contracts remain commercially viable for Cintra
• Should be able to handle multiple accounts both project deliveries and managed services from time and Financials perspective.
• Ensure that all contracted services are delivered according to what has been defined in the contract, follow SLA Models and operational procedures
• Excellent written/verbal communication and presentation skills
• Excellent analytical, time management and organizational skills to manage multiple tasks simultaneously

Mandatory:
• Bachelor’s degree or equivalent experience
• Minimum of 10 years of IT Delivery experience at scale in modern infrastructure teams operating in a global environment.
Preferred:
• Working with or for an Oracle related business
• Minimum 5 years of Azure/OCI/AWS/Engineered Systems is advantage.
• Working with or for an IT services related business
• ITIL based qualifications
• Project management accreditation

Cintra Software & Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status or any other characteristic protected by law

Job Title: Senior EBS DBA
Location: US
Contract Type: Permanent
Hours: Full Time

Position Summary

Cintra Software is an established database services provider and Oracle Platinum Partner. The company is growing at a fast pace and has a global presence with offices in the UK, New York, Dallas and India.

We have an opening for a Senior EBS DBA with cloud exposure, who is self-motivated and has a strong track record. The ideal candidate will bring strong core EBS database and middleware skills complemented by exposure in architecture design, OCI cloud and EBS managed services.

The individual should be accustomed to providing customer facing services from advisory,
implementation, upgrades, migrations to ongoing support. This role will play a technical leadrole and an expert who understands industry-specific needs in order to provide the business, driven consulting to prospects as well as existing customer. If you want to be challenged and enjoy working in a fast-paced, dynamic team environment, we want to hear from you.

Duties/Responsibilities:

• Create and establish enterprise technology and architectural standards, roadmaps to
support EBS Migrations, upgrades and implementation projects.
• Expert in Install, support, patch and upgrade of a multi-tier EBS 12.1.3 & 12.2
environments
• Support, upgrade, and maintain the Oracle technical stack (Database 11g/12c/19c,
10g AS, and WebLogic 12.1 and above)
• Oracle EBS and OAM Integration to implement SSO
• Setup and configure Parallel Concurrent Processing
• Patch Oracle EBS and database (one-off patches, patchsets, ETCC/CPUs/SPUs, PSUs,
and RPUs)
• Cloning Oracle applications 12.1.3 and 12.2.*
• Use utilities such as adop, adadmin, adpatch, adctrl, adrelink and admerge
• Maintain Oracle Workflow and manage and troubleshoot configuration of workflow
mailer
• Setup multi-node with shared APPL_TOP architecture using Autoconfig
• Upgrade EBS applications and databases from one major version to another
• Troubleshoot issues with adop ,forms, Apache, concurrent programs, and
concurrent managers
• Create DR test plans and execute against them periodically
• Diagnose and solve issues within the Oracle E-Business suite of technologies,
including EBS, OAM, WebLogic, and other Oracle Middleware products
• Performance tuning — DB (11g/12c/19c) and R12 & 11iApps
• WebLogic performance Tuning and Troubleshooting from Oracle EBS perspective
• PCP, RAC with EBS, DMZ configuration and integrating 3rd party apps with EBS
• Fusion Middleware Administration
• Perform database maintenance and Optimizations tasks such as index usage
analysis, index management, statistics, partition management, data compression
• Design and implement automation solutions for routine tasks, system reporting,
alerts, and notifications using OEM 12c/13c and custom scripts
• Experience with EBS Lift and Shift to OCI/AWS/Azure Cloud.
• Good understanding of OCI Cloud Manager.
• Configuration of EBS environment in High Availability Architecture using RAC and
Dataguard.
• Strong understanding of Multi-tenant architecture.
• Strong understanding with database encryption
• Guide and support teams on Troubleshooting calls and help with identifying root
cause and address production issues quickly and effectively.
Overall, the candidate is expected to be a customer service-oriented individual

Necessary Knowledge, Qualifications, Skills, and Abilities:

• 10 – 15 Years of EBS (R12.2 & R12.1) Application Administration
• Minimum of 10 years of Core Oracle DBA knowledge
• Working knowledge of Linux operating systems
• EBS cloning and patching experience
• Automate Scripts for EBS Administration.
• Should be able to handle multiple projects both project deliveries and managed services.
• Bachelor’s degree or equivalent experience
• Excellent written/verbal communication
• Excellent analytical, time management and organizational skills to manage multiple tasks
simultaneously
• US Citizens are required as per customer compliance requirement.
Preferred Skills:
• Minimum 3 years of OCI/AWS/Engineered Systems is advantage.
• Working with or for an IT services related business
• Customer engagement experience is preferred

Cintra Software & Services is an Equal Employment Opportunity Employer. All qualified
applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status or any other characteristic protected by law.

Position Summary
Cintra is a multi-cloud and multi-database managed services provider at the forefront of the evolution of enterprise workload migration to the cloud, successfully moving some of the largest applications and database workloads to modern cloud platforms. The company has a global presence with offices in New York, Dallas, UK and India.

One of the key focus areas for Cintra is to provide Mongodb managed services, this initiative has resulted in an immediate need for a Senior Mongodb database administrator to join our expert operations team which will be based out of United states.

The individual should be accustomed to providing customer facing services from advisory, implementation, upgrades, migrations to ongoing support. This role will play a technical lead role and an expert who understands industry-specific needs in order to provide the business-driven consulting to prospects as well as existing customer. If you want to be challenged and enjoy working in a fast-paced, dynamic team environment, we want to hear from you.

Duties/Responsibilities:
• Experience with day-to-day database administration for Mongodb versions 3.2,3.4,3.6,4.0,4.2 and 4.4 in a clustered environment.
• Experience working with Mongodb community and enterprise versions.
• Experience in Performance Tuning and Optimization (PTO), using native Ops Manager monitoring and troubleshooting tools for Mongodb running on Physical Servers and Virtual Machines
• Experience in troubleshooting and resolving database problems.
• Experience with backups, restores and recovery models.
• Knowledge of High Availability (HA) and Disaster Recovery (DR) options for Mongodb Replication and sharding.
• Experience in implementing Mongodb Operational and Administrative tasks using Automated scripts.
• Knowledge of Indexes, index management, statistics and other DB Maintenance and Optimizations tasks
• Advanced knowledge of query analysis, performance monitoring and tuning, and maintenance routines
• Experience with database clustering
• Should have experience working on Mongodb upgrades and migration projects.
• Ability to be on-call as needed to guarantee customer SLAs
• Perform periodic health checks and reports on customer systems
• Help improve practices and common methodologies for Remote DBA team
Overall, the candidate is expected to be a customer service-oriented individual

Necessary Knowledge, Qualifications, Skills, and Abilities:
• 10+ Years of database administration experience
• 5+ Years of Mongodb experience
• Working knowledge of Linux operating systems
• Mongodb Installation, upgrade and patching experience
• Automate Scripts for System Administration.
• Should be able to handle multiple projects both project deliveries and managed services.
• Excellent written/verbal communication
• Excellent analytical, time management and organizational skills to manage multiple tasks simultaneously

Preferred Skills:
• Exposure to Public clouds including AWS, GCP ,OCI and Mongodb Atlas database

Qualifications and Certifications

• BE or B.Tech or any other related professional degree preferred.
• Mongodb certified Database Administrator.

Cintra Software & Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status or any other characteristic protected by law

Texas Roles

Sorry, we currently have no vacancies in this area

India Roles

Job Title:                     Senior MS-SQL Server Database Administrator

Location:                     Chandigarh, India                  

Contract Type:           Permanent

Hours:                          Full Time       

 

Cintra Software Private Limited is an established database services provider and Microsoft Partner.  The company is growing at a fast pace and has a global presence with offices in the UK, New York, Dallas and India. We are looking to fill a need to grow our established expert SQL Server team with a highly competent and highly motivated individual roles.

 

Some of the primary responsibilities of this role would include owning, tracking and resolving database related incidents and requests, fulfilling requests and resolving incidents within SLAs, reviewing service related reports (e.g: database backups, maintenance, monitoring) on a daily basis to ensure service related issues are identified and resolved within established SLAs, responding to database related alerts and escalations and working with database engineering to come up with strategic solutions to recurring problems.

 

This MS SQL Server DBA role requires a customer service oriented mentality, high sense of ownership of the projects, problems and requests assigned, focus on managing
and resolving issues within customer SLAs and expectations, establishing and maintaining communication with customers to keep them updated with status of their projects or support requests, initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established timeframes.

*This role requires good communication skills.

 

Position Requirements:

  • Experience with Database Administration for MSSQL Server versions 2000, 2005, 2008 and 2012
  • Experience in troubleshooting and resolving database problems.
  • Experience in Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools for SQL Server running on  Physical Servers and Virtual Machines
  • Experience with backups, restores and recovery models.
  • Knowledge of High Availability (HA) and Disaster Recovery (DR) options for MSSQL Server including SQL Clustering, SQL 2012 Always ON, DB Mirroring, DB Log Shipping and SQL Server Replication
  • Experience with SQL Server Reporting Services and SQL Server Integrations Services
  • Experience with DB Storage Design and RAID Configurations
  • Experience in implementing SQL Server Operational and Administrative tasks automation using Power shell and T-SQL scripts
  • Experience with SQL Server Instances running on VM Environments
  • Knowledge of Indexes, index management, statistics and other DB Maintenance and Optimizations tasks
  • Experience working with Windows server, including Active Directory and proper disk configurations.
  • Good communication and documentation skills.
  • Knowledge of underlying hardware including server and storage

 

Preferred candidates would also meet the following criteria:

  • Involvement with the MSSQL Server Community; membership in PASS, active in forums or newsgroups.
  • Certification is a plus; MCTS, MCITP, MVP

 

Qualifications & Educational Requirements

  • 8 plus years of Oracle DBA experience with strong understanding of database structure, theories, principles and practices
  • Previous consulting experience is preferred
  • BS degree in Computing or other related field, or equivalent experience

Job Title: Senior Service Desk Analyst
Location: India
Contract Type: Permanent
Hours: Full Time

 

Position Summary

Cintra is an enterprise multi-cloud integrator and managed services provider at the forefront of the evolution of enterprise workload migration to the cloud, successfully moving some of the largest applications and database workloads to private and public cloud platforms. The company has a global presence with offices in New York, Dallas, UK and India.

 

We have an immediate need for a IT Service Desk analyst to join our talented Service desk team which will be based out of the Chandigarh, India. In addition to a bachelor’s degree/IT certification we are looking for strong self-starters able to demonstrate initiative, autonomy, ability to take ownership and achieve outcome-based goals with minimal supervision.

 

Duties/Responsibilities

  • Certain responsibilities related to Level 1 Service Desk Support are identified briefly below:
  • 24×7 Level 1 IT Service Desk support •Managing the central mailbox and addressing the user queries.
  • Track the incidents to conclusion in line with SLAs and quality standards.
  • Helpdesk (Ticket Logging, dispatching & email support)
  • Liaison & co-ordinate with Level 1 support and escalate the issue to L2 on time.
  • Ultimate responsibility for ownership of all customers incidents or logged service requests.
  • Track the incidents to a conclusion in line with SLAs and quality standards.
  • Take ownership of high severity Incident, engage and co-ordinate the support groups to ensure faster resolution.
  • Sending the daily reports -Logged, Resolved, Open tickets [Pending with L2]
  • Develop and analyze daily, weekly and monthly reports and statistics on Service Desk team’s productivity.
  • Provide Incident, query and service request management and monitoring (incl. escalation)
  • Create SOP/Runbook and Maintain internal Service Desk Support/knowledge Base –Nucleus/Jira/Confluence
  • Report on known outage and service impacts.
  • Excellent knowledge and relevant experience in end-to-end Incident/Problem management(incl. escalation)

 

Desired Candidate Profile

  • Minimum 2-4 years of Incident management experience
  • Minimum 2-4 years in using helpdesk ticketing system(JIRA, ServiceNow, Remedy etc.)
  • Good knowledge of ITIL based Incident/Change/Problem management
  • Analyze Incident trends, and recommend and implement actions, with approval, to reduce Incidents.
  • Identify opportunities for service improvements.
  • High level written and verbal communication skills (English)
  • The ability to work under pressure in a fast-paced environment
  • Monitor the effectiveness of incident management process and make recommendations for improvement.
  • Leading an ITIL based Service Desk, implementing and following best practice
  • Strong skills and ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner.
  • Great knowledge of IT processes and willingness to constantly update knowledge.
  • Share knowledge and coach Service Desk staff.
  • Conduct Ticket, Email and Call audits to examine the quality and perfectness of services delivered.
  • Inbuilt ability to multi-task, working on more than one issue simultaneously.
  • Must be flexible to work in rotating shifts.
  • Support Service Desk KPI/TTI measures.
  • Intermediate Excel skills for reporting (for e.g., VLOOKUP, Pivot, Index, Match)
  • Be part of a rostered-oncall team during weekends
  • Develop and maintain both technical and customer documentation for standards, processes and procedures.
  • Strong customer service skills with a passion to exceed customer expectations.
  • Demonstrated conflict management and resolution experience

 

Optional Skills Requirements

  • Previous Experience/ Familiarity with Service Management/Incident management tools (JIRA service management, ServiceNow, Remedy etc.
  • Advanced Microsoft Excel Skills desired but not required.
  • Experience/Knowledge of Oracle RDBMS desired but not required
  • Minimum of 0-2 years IT experience within a IT Service Desk function preferred

 

Soft Skills Requirements

  • The ability to work well with internal and customers facing teams is a requirement.
  • Communication – both written and verbal – are very important skills in this role.
  • Strong collaboration skills and knowledge of collaboration tools.
  • Strong self-starter able to demonstrate initiative, autonomy, ability to take ownership and achieve outcome-based goals with minimal supervision.
  • Time management, multi-tasking and problem-solving skills in high pressure situations.

 

Qualifications and Certifications

  • Education: BE or B.Tech or any other related professional degree preferred.
  • ITIL/ITSM certifications desired but not required.

 

Cintra Software & Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job Title: Project Manager (Infrastructure)
Location: Chandigarh, India
Contract Type: Permanent
Hours: Full Time

Position Summary
Cintra is a multi-cloud and multi-database managed services provider at the forefront of the evolution of enterprise workload migration to the cloud, successfully moving some of the largest applications and database workloads to modern cloud platforms. The company has a global presence with offices in New York, Dallas, UK and India.

We have an opening for a dynamic Project Manager with cloud exposure, who is self-motivated and has a strong track record. The ideal candidate will bring technical expertise, hands-on understanding of our business process and operations.

The individual should be accustomed to providing customer facing services. If you want to be challenged and enjoy working in a fast-paced, dynamic team environment, we want to hear from you.

General Requirements
• Responsible for the overall planning, coordination, execution, control and completion of assigned projects.
• Develop detailed work plans, including work breakdown structures, project milestones, risk assessment and management plans, staffing needs and project timelines.
• Identify, schedule and assign project activities, tasks and milestones.
• Ability to demonstrate proficiency to advanced knowledge in 1 or more project management methodologies
• Ability to provide weekly status reports to supervisor on tasks completed, priorities, and planned tasks
• Manage communication with project teams, stakeholders and business and IT management.
• Implement and facilitate change management within assigned projects.
• Ability to maintain high performing support services across Cintra’s delivery areas
• Experience in ITIL based service provision
• Ability to lead in customer meetings and status calls with requested reports and documentation
• Ability to draft and proof-read internal and customer facing documents
• Ability to manage difficult conversations with customers associated with billing, service quality and managing customers’ expectations against the demands of the internal sales team
• Ability to work with Cintra’s presales team in scoping and planning the delivery of new services for new and existing customers
• Ability to manage RACI, Incident Report and Major Incident processes
• Build and maintain dashboards of assigned projects & managed services accounts, including resource allocation, lead requirements gathering sessions to collect information on current architectural structure of customer’s environment

Specific Department Requirements
• Ability to effectively communicate in-person with Cintra and customer technical teams to coordinate joint task execution for predefined and agreed to tasks with minimal oversight
• Ability to show judgement in delivery escalations to senior management staff members to better ensure delivery success
• Oversee the timesheets, cost, accounting and billing of resources across the delivery team
• Evaluating delivery success, ensuring contracts remain commercially viable for Cintra
• Should be able to handle multiple accounts both project deliveries and managed services from time and Financials perspective.
• Ensure that all contracted services are delivered according to what has been defined in the contract, follow SLA Models and operational procedures
• Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization.
• Excellent written/verbal communication and presentation skills
• Excellent analytical, time management and organizational skills to manage multiple tasks simultaneously
• Should be able to work with Global customers both in UK and US Regions, and coordinate with global teams and extend support.
Mandatory:
• Bachelor’s degree or equivalent experience
• 8 – 10 years of IT Infrastructure Project Management experience operating in a global environment.
Preferred:
• Working with or for an Oracle related business
• Cloud project experience
• 3 years of Cloud Infrastructure service delivery in Azure/OCI/AWS/Engineered Systems.
• Working with or for an IT services related business
• ITIL based qualifications
• Project management accreditation, JIRA and Confluence

Cintra Software & Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status or any other characteristic protected by law.

Job Title: Full Stack Java & Angular Developer
Location: India
Contract Type: Permanent
Hours: Full Time

Position Summary

Cintra is an enterprise multi-cloud integrator and managed services provider at the forefront of the evolution of enterprise workload migration to the cloud, successfully moving some of the largest applications and database workloads to private and public cloud platforms. The company has a global presence with offices in New York, UK, and India.

We are looking for a highly skilled developer with experience building web applications in Java & Angular to work with our mission-critical internal systems. You will be responsible for development across the full life cycle, from new features, the creation of new REST endpoints, unit testing and production service issue resolution. We’re looking for candidates who have a strong Java 11 development, Web, Spring Security/Spring Data and Angular.

Duties/Responsibilities

• Write efficient code based on feature specifications & bug reports.
• Develop web-based user interfaces.
• Design and create REST APIs and services.
• Write automated tests and produce high-quality software.
• Interface with a variety of different data stores, including Oracle and
Elasticsearch.
• Help to continuously improve the team by contributing ideas and suggestions.
• Work with end users to resolve issues and take feedback.

Systems Skills Requirements

• 3+ years’ experience in developing web applications in Java (v 11+).
• 2+ years’ experience with developing web applications in Angular (v9+).
• Experience with Java application servers.
• Experience with Spring Framework (Data & Security).
• Experience with Struts 2 framework.
• Experience with JPA & Hibernate.
• Experience integrating with and/or designing and implementing RESTful APIs.
• Experience building UI components using Angular and TypeScript.
• Good HTML, CSS & JavaScript skills.
• Good knowledge of Git & feature-branch workflow.
• Understanding of databases, relational data-structures, data-normalization & SQL

Optional Skills Requirements

• Advanced knowledge and experience developing and working with relational databases
such as PostgreSQL & Oracle.
• Experience developing using NoSQL and distributed storage technologies such as
Elasticsearch.
• Experience with the Wildfly application server.
• Experience with handcrafting JavaScript code.
• Experience with VMs/Containers/Cloud.
• Knowledge of Linux and happy working on the command line.

Soft Skills Requirements

• The ability to work well with internal and customers facing teams is a requirement.
• Communication – both written and verbal – are very important skills in this role.
• Strong collaboration skills and knowledge of collaboration tools.
• Time management, multi-tasking and problem-solving skills in high pressure situations.

Qualifications and Certifications

• Education: BE or B.Tech (Computer Science)
• Any Java based certifications are desirable.

Cintra Software & Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Position Summary

Cintra is an enterprise multi-cloud integrator and managed services provider at the forefront of the evolution of enterprise workload migration to the cloud, successfully moving some of the largest applications and database workloads to private and public cloud platforms. The company has a global presence with offices in New York, Dallas, UK, and India.

We are looking to grow our established expert PostgreSQL DBA team, with a strong database professional with extensive consulting and production support experience. We are looking for an individual who is self-motivated and has strong experience. The ideal candidate will bring both technical expertise, hands-on understanding of business processes and operations.

Duties/Responsibilities:

• Responsible for understanding operational requirements including hardware,
architecting, configuring, integrating, and maintaining mission-critical Production
PostgreSQL databases.
• Responsible for all PostgreSQL backup, recovery, PITR replication.
• Experience on community-supported tools like Pgbadger, PGadmin, Pgpool, Pgbouncer.
• Clusters and upgrading/migrating various PostgreSQL database version on various
platform including Cloud and On-premises.
• Database administration and tuning of PostgreSQL databases on Open
source/enterprise platform like EDB.
• Cluster and database automation using Ansible, terraform or equivalent tools.
• Provide technical guidance for planning, design, development, integration, and
testing of PostgreSQL production systems/databases.
• Support several Open-Source technologies including PostgreSQL, MySQL, or MongoDB.
• Install, configure, upgrade and patching for Postgres and other open-source
databases.
• Contribute to improving and creating DBA policies, procedures, and standards.
• Experience with Database Migration tools like AWS SCT/DMS or Ora2pg.
• Experience with Database Migration tools like GCP/Azure DMS.
• Plan, develop and implement processes and procedures for database backup and
recovery.
• Analyze, document and present database hardware and technology requirements.
• Continually improve database administration standards, guidelines, and procedures.
• Review database development activities to assure conformance with design
specifications.
• Database monitoring and administration using shell/python coding.
• The individual filling this position is expected to provide production support
ownership, tracking, and resolving database related tasks.
• Additionally, fulfilling requests, resolving incidents within SLAs, reviewing
service-related reports (e.g., database backups, maintenance, monitoring) on a
daily basis, to ensure service-related issues are identified and resolved within
established SLA.
• The position involves a mix of production support and project delivery activities.
• The individual will also be responsible for initiating and performing changes on
production systems and proactively escalating any issues that cannot be resolved
within the established timeframes.
• Design and implement automation solutions for routine tasks, system reporting,
alerts, and notifications using custom scripts (Shell/Python/Ansible).
• Experience working on any Public cloud technologies (AWS, Azure, OCI or GCP) is
preferred.
• Experience of Infrastructure as code tool like Terraform or equivalent is good to
have.
• Knowledge of Linux/storage/network is good to have.

Necessary Knowledge, Qualifications, Skills, and Abilities:

• 15 plus years of core DBA experience.
• Experience with multiple relational databases including PostgreSQL.
• Deep knowledge of PostgreSQL and Oracle Internals.
• Automation using Ansible or similar tool is preferred.
• Bachelor’s in computer science or Engineering, or equivalent experience.
• A deep understanding of data replication with experience in at least one
replication technology.
• Excellent problem-solving skills.
• Experience coding in shell and Python is must.
• Knowledge of DevOps CI/CD tools like Jenkins, AWS Code deploy good to have.
• Knowledge of Postgres on EDB or AWS RDS/Aurora or other cloud platform is
preferred.

Cintra Software & Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status or any other characteristic protected by law.

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