Transforming Modern Banking

Our client, a prestigious African bank with over 100 years of history, offers a wide array of financial services, including personal and business banking, investments, financial management, and insurance. In 2014, they sought to upgrade their Oracle Flexcube banking applications platform and turned to Cintra, experts in Oracle-optimized architecture.

Elevating Banking Services

Post-upgrade, the bank faced the challenge of maintaining banking-industry-grade levels of service, performance, availability, and security for its Flexcube environment. They needed a solution to manage these systems effectively, with guaranteed 24x7 robust operations.

Continuous Management and Support

Cintra provided a dedicated team from its Managed Services Center of Excellence. This team implemented round-the-clock monitoring and proactive maintenance to make sure the bank's Flexcube platform remained at peak performance. They also managed development, testing, and disaster recovery, conducting regular maintenance and disaster recovery tests.

Achieving Reliability and Excellence

The collaboration with Cintra resulted in uninterrupted high performance and availability for the Flexcube platform. The bank successfully met its service levels, leading to consistently high user satisfaction. Cintra's guidance and managed services ensured operational stability and efficient license management, reinforcing the bank's position as a trusted banking option

Success looks like...

  • Four years (and counting) of robust availability and high performance

  • Improved operations and support for Flexcube platform, resulting from Cintra’s proactive architecture support

  • Fast-response 24-hour Oracle managed services ensure issues are dealt with quickly, before they impact the business

Legacy to Cloud: Your Path to Modernization with

Facing the pressing challenges of a legacy platform and the looming shadow of technical debt? It's time to look to the future and evolve. Dive into a world where downtime is minimized, efficiency is maximized, and the business is aligned to a flexible technology platform.

Start your journey

Technical Breakdown

Starting Context: The bank's core banking system, powered by Oracle Flexcube, was initially hosted on a traditional platform. They needed to shift to a more robust and flexible architecture to meet evolving banking demands.

Objectives of the Managed Services:

  • To achieve uninterrupted high performance and availability of the Flexcube platform.

  • Maintain banking-industry-grade service levels in performance, availability, and security.

  • Provide round-the-clock monitoring and proactive system maintenance.

  • Manage development, testing, and disaster recovery environments effectively.

Cintra’s Methodological Approach:

  • Continuous Monitoring and Proactive Maintenance:

    • Implemented 24x7 real-time monitoring and rapid issue resolution strategies.

    • Conducted regular proactive maintenance, including the application of critical patches to enhance service levels.

  • Comprehensive Management:

    • Extended services to include management of the bank's development, testing, and disaster recovery environments.

    • Performed periodic disaster recovery tests to ensure system robustness.

Benefits & Advantages:

  • Operational Reliability: Achieved high system availability and performance, with no major unplanned outages in over four years.

  • Service Level Assurance: Consistent meeting of agreed service levels, resulting in high user satisfaction.

  • Strategic Advisory: Ongoing commercial guidance from Cintra ensured clear understanding and compliance with Oracle licensing.

Testimonials