Driving change in local government

Faced with ever-shifting legislation and fluctuating budgets, councils are embracing systems agility to ensure the service levels that communities need to thrive. And increasingly, they’re looking to our innovative, dependable solutions. Our work with Torridge District Council in the UK highlights how we can make a valuable difference to local government performance.

Following significant reductions to its budgets, the council was forced to reduce operational costs dramatically – and the IT department was required to adopt its share of the burden. Headcount and service costs were the main targets, while maintaining a secure, reliable service was paramount.

As a result, Torridge DC was looking to outsource support for its Oracle environments, which run a number of business- and citizen-critical systems. And as a certified Oracle Platinum certified partner, we had the necessary experience and database skill-set – coupled with the architecture knowledge and a flexible cost model – to more than meet the Council’s support needs.

We provided a fixed-cost managed service based on an initial baseline health-check, a support setup service and ongoing proactive and reactive 24×7 DBA services. A dedicated global team of four named, expert Oracle database engineers were allocated to support the service and we ensured a smooth transition from the existing internal technical team.

As a result, service levels have increased. Meanwhile, rapid response to both planned and unplanned requests coupled with the higher quality Oracle and Architectural skill-sets provided by Cintra has led to minimal downtime, with zero unplanned outages, improved maintenance and lower costs with less risk and exposure to service quality issues.

The Cintra Sensor Service has allowed us to reduce headcount, lower service support costs and make savings at a time when we are all under pressure.

Roger Bonaparte

IT Transformation, Torridge District Council

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