Following significant reductions to its budgets, the council was forced to reduce operational costs dramatically – and the IT department was required to adopt its share of the burden. Headcount and service costs were the main targets, while maintaining a secure, reliable service was paramount.
As a result, Torridge DC was looking to outsource support for its Oracle environments, which run a number of business- and citizen-critical systems. And as a certified Oracle Platinum certified partner, we had the necessary experience and database skill-set – coupled with the architecture knowledge and a flexible cost model – to more than meet the Council’s support needs.
We provided a fixed-cost managed service based on an initial baseline health-check, a support setup service and ongoing proactive and reactive 24×7 DBA services. A dedicated global team of four named, expert Oracle database engineers were allocated to support the service and we ensured a smooth transition from the existing internal technical team.
As a result, service levels have increased. Meanwhile, rapid response to both planned and unplanned requests coupled with the higher quality Oracle and Architectural skill-sets provided by Cintra has led to minimal downtime, with zero unplanned outages, improved maintenance and lower costs with less risk and exposure to service quality issues.