Knowledge Base

African bank managed services – case study

High-profile African bank and Cintra mark four years (and counting) of transformational Oracle managed services for its Flexcube Oracle architecture on an Oracle Engineered System

 

In 2014, Cintra designed and delivered an optimized Oracle architecture for a large bank’s business-critical Flexcube applications, which underpin its retail banking services.

Following our successful delivery of the new platform, the bank needed to ensure it continued to deliver banking-industry-grade levels of service, performance, availability and security. It brought in Cintra’s global managed services to deliver round-the-clock 24×7 monitoring with proactive maintenance and fast-response support.

 

Key outcomes

  • Four years (and counting) of robust availability and high performance
  • Improved operations and support for Flexcube platform, resulting from Cintra’s proactive architecture support
  • Fast-response 24-hour Oracle managed services ensure issues are dealt with quickly, before they impact the business

 

“I’m always impressed by Cintra’s deep understanding of Oracle technology and how they apply that expertise to provide architecture solutions and services geared to our organization’s specific needs.

Cintra really have their finger on the pulse when it comes to Oracle and our systems. They clearly appreciate the criticality of these platforms to our business. Knowledge is shared across the worldwide dedicated Cintra team, so I know that whoever I speak to at Cintra will be knowledgeable and immediately effective. This gives us complete confidence in Cintra as a partner.”

 

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