Fast triage of business-critical application performance issues
High-profile app provider brings in Cintra’s User Experience services team to quickly address critical application performance issues, avoid financial penalties and keep its journey to the cloud on track.
Our customer is a high-profile application vendor. The system in question looks after key financial information for many of its clients and is critical to their operations. Given its importance, our customer has contractual service level agreements (SLAs) around this particular application with its clients.
Outcome
- Performance experts deployed on-site quickly
- Causes of application slowdown identified within two days
- Performance issues resolved within a week
Method R software measures exactly how any Oracle based application spends its users’ time, so an analyst can accurately pinpoint the cause of a slowdown.
