Knowledge Base

Orphans in Need – case study

Supporting Orphans in Need around the world


Cintra’s 24×7 managed service ensures the charity can focus all its efforts on fundraising and supporting children, while our advisory services drive its strategic technology decisions.


Orphans in Need manages all its donors’ details in an Oracle database, as well as its campaign information, communications and payments.

With Oracle technology so critical to its operations, the organization was seeking a trusted partner for strategic advice on how to manage and evolve its Oracle estate, and 24-hour on-call database and application server support cover.

By working with Cintra, Orphans in Need benefits from round-the-clock cover, backed by the expertise of an entire company, for a fraction of what it would cost to provide the same level of cover internally.

Key outcomes

  • 24-hour on-call support ensures availability of critical donor-management database
  • Strategic Oracle advisory services drive high-level decision-making
  • Charity frees up 2FTE to focus on improving engagement with donors


“We’ve needed the out-of-hours support to fix high-priority issues. At other times, the real value has been in helping us formulate our strategy.”

Jonaed Afzal, UK Director, Orphans in Need


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