Torridge District Council reduces costs and increases service levels with Cintra’s Oracle Managed Services
Torridge District Council (DC) offers a wide range of critical services to its local residential and business communities, including services such as Planning, Refuse & Recycling and Housing to mention a few.
The challenge
With limited Oracle in-house skills to support the critical database systems, the Council had to consider alternatives to its traditional in-house working practices whilst maintaining the quality of service and tight controls on software governance.
Furthermore, any changes must stay within the Public Sector Network Code of Practice set down by government for assurance, annual health checks and support any relevant action plans. As a result, Torridge DC had to consider the option of outsourcing support for its Oracle environments which run a number of business and citizen critical systems.
Value to Torridge DC
- Dedicated four-man team
- Named support engineers
- Experienced DBA
- Proactive support
- Improved SLAs
- No Downtime
- True 24×7 Coverage
“The Cintra Sensor Service gave us a named team of four Oracle experts who understand our environment, this has allowed us to reduce headcount, lower service support costs and make savings at a time when we are all under pressure. Furthermore, now they understand our environment, they proactively provide recommendations that reduce risk and benefit our organisation.”
Roger Bonaparte, IT Transformation, Torridge District Council
