Overview

JetBlue is New York's Hometown Airline®, and a leading carrier in Boston, Fort Lauderdale-Hollywood, Los Angeles, Orlando and San Juan. JetBlue carries customers across the U.S., Caribbean and Latin America. Cintra has worked with JetBlue since 2014, providing proactive 24x7 managed services for the Oracle databases underpinning some of its most critical systems.

JetBlue's Ambitious Skyward Ascent

JetBlue, America's fifth-largest airline, known for its expansive network and exceptional customer service, embarked on a strategic mission to further elevate its operations. Carrying millions annually and operating hundreds of flights daily, JetBlue faced the complex challenge of modernizing its critical IT infrastructure to support its growth and enhance customer experiences.

Soaring Above IT Constraints

JetBlue's ambitious growth plans, including fleet expansion and new destination offerings, hinged on transforming its core IT systems. The airline's legacy infrastructure, particularly its TRAX aircraft maintenance platform and a new in-house commerce platform, struggled with performance bottlenecks and scalability issues, impacting its efficiency and customer service.

Cintra's Strategic Intervention

Recognizing the need for a robust and scalable IT solution, JetBlue partnered with Cintra. With Cintra's expertise in Oracle technologies, the first step was stabilizing the existing TRAX system. Cintra recommended a transformative Oracle private cloud architecture to merge JetBlue's critical systems, aiming for enhanced performance, operational agility, and cost efficiency.

Transformational Outcomes

Cintra's implementation of the Oracle private cloud marked a significant leap in JetBlue's IT capabilities. The new cloud platform, optimized for high performance and reliability, led to remarkable improvements.

Success looks like...

  • Cintra’s platforms within the JetBlue network have experienced zero major unplanned outages since Cintra managed services commenced in 2014

  • Cintra’s preventative maintenance and fast-response support ensures the health and capacity of the database platforms

Legacy to Cloud: Your Path to Modernization with Cintra

Facing the pressing challenges of a legacy platform and the looming shadow of technical debt? It's time to look to the future and evolve. Dive into a world where downtime is minimized, efficiency is maximized, and the business is aligned to a flexible technology platform.

Start your journey

Technical Breakdown

Starting Context: JetBlue's IT infrastructure relied on a legacy AIX platform, supporting essential systems like the TRAX aircraft maintenance platform and a new commerce platform for ticket sales.

Objectives of the Migration:

  • Transition critical systems, including TRAX and the commerce platform, to a high-performance Oracle private cloud environment.

  • Achieve enhanced system performance and scalability to support JetBlue's growth plans.

  • Implement the migration with minimal disruption to ongoing airline operations.

Cintra's Methodological Approach:

  • System Assessment and Strategy:

    • Conducted a thorough evaluation of JetBlue’s existing infrastructure and operational requirements.

    • Developed a strategic plan for migrating to an Oracle private cloud architecture.

  • Private Cloud Implementation:

    • Designed and deployed a dual-active site, private cloud architecture using Oracle Engineered Systems, including Exadata and ZFS Storage Appliances.

    • Optimized the performance of TRAX and the new commerce platform on the Oracle private cloud.

  • Phased Migration and Testing:

    • Executed the migration in carefully planned phases to ensure continuity of critical services.

    • Conducted rigorous testing to ensure system stability and performance post-migration.

Benefits & Advantages:

  • Enhanced Performance: Significantly improved processing times for TRAX maintenance queries and commerce platform transactions.

  • Operational Efficiency: Streamlined IT operations by consolidating systems into a single Oracle private cloud environment.

  • Scalability and Reliability: Established a robust infrastructure capable of supporting JetBlue's expanding operations and customer service needs.

  • Cost Effectiveness: Reduced reliance on legacy infrastructure, leading to cost savings and more efficient resource allocation.

Testimonials