Empowering Lives of Orphans

Orphans in Need believes that every child, everywhere, has the right to a happy and healthy life. The charity supports more than 20,000 orphans and their families in 14 countries around the world, focusing on providing sustainable, long-term solutions to those in need, including providing housing, healthcare, education, nutrition, clothing and stable lifestyles.

Oracle Evolution

Orphans in Need rely heavily on Oracle technology across operationally critical systems. To ensure they remain fit for purpose for the future, Orphans in Need began the search for a trusted partner for strategic advice on Oracle estate evolution and 24/7 on-call database support. Their aim was to enhance their operational effectiveness and reliability without incurring prohibitive costs, a common challenge for non-profit organizations.

Proactive Management

Choosing Cintra for its expertise, Orphans in Need gained access to round-the-clock support and strategic advisory services. This collaboration enabled them to focus on fundraising and supporting children while Cintra handled the Oracle technology, ensuring system availability during high-profile fundraising campaigns. Cintra's approach to ensuring high availability and system scalability to cope with significant increases in system load was implemented to ensure that Orphans in Need never miss a donation.

Enhanced Focus and Efficiency

Cintra's proactive, always-on monitoring provides 24/7 support to Orphans in Need and has enabled them to release the equivalent of 2 full-time employees from managing Oracle technology, allowing the organisation to focus solely on improving their website and donor engagement strategies - adding far more value. This partnership provided the charity with the confidence to make informed decisions, ultimately aiding more orphans and their families.

Success looks like...

  • 24-hour on-call support ensures availability of critical donor-management database

  • Strategic Oracle advisory services drive high-level decision-making

  • Charity frees up 2FTE to focus on improving engagement with donors

Legacy to Cloud: Your Path to Modernization with Cintra

Facing the pressing challenges of a legacy platform and the looming shadow of technical debt? It's time to look to the future and evolve. Dive into a world where downtime is minimized, efficiency is maximized, and the business is aligned to a flexible technology platform.

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Technical Breakdown

Starting Context: Orphans in Need relied on an Oracle database for managing donor information and campaign operations.

Objectives of the Oracle Support:

  • Secure strategic Oracle estate management.

  • Obtain 24/7 support for critical database systems.

Cintra's Methodological Approach:

  • Strategic Advisory and Support Services:

  • Integrated senior architects for strategic guidance on Oracle estate management.

  • Provided round-the-clock on-call support for the database and server systems.

Operational Support During Fundraising Campaigns:

  • Implemented always-on monitoring and heightened vigilance during high-profile campaigns.

  • Ensured system availability and performance to support increased website traffic and data load.

Benefits & Advantages:

  • Enhanced Focus on Fundraising: Freed up internal resources, allowing the charity to redirect efforts towards improving donor engagement and website enhancements.

  • Operational Cost Efficiency: Reduced in-house service costs with Cintra's 24x7 support, providing financial predictability.

  • Strategic Confidence: Enhanced decision-making and operational strategies for better outreach and donor management.

Testimonials