Revolutionizing telecommunications

Computer Task Group (CTG), a prominent independent software vendor, has been at the forefront of digital solutions for almost 60 years. They have revolutionized telecommunications with their Disclosure Management System (DMS). Known for secure, controlled information disclosure, CTG supports law enforcement agencies worldwide, helping them utilize telecommunications as a key source of evidence when they’re investigating suspected criminal activity. Their DMS software, traditionally installed on customer hardware, is proven in providing robust solutions for mobile network operators.

Simplifying Complex Systems

CTG faced the challenge of simplifying the adoption of its DMS. The goal was to transform DMS into a more accessible ‘solution-in-a-box’, integrating it with Oracle Database. This approach had the potential to introduce a significant barrier in that all CTG customers would be required to buy their own Oracle licenses, greatly complicating the procurement process and adding significant cost to the product. This shift required a streamlined approach to avoid these clunky procurement processes and complex licensing, allowing for easier use for clients globally.

Cintra's Strategic Approach

Cintra supported CTG to redefine its service offering. Cintra brought its Oracle expertise and independent software vendor team, to develop a new commercial model. This model combined hardware, application, and Oracle licensing into a single, user-friendly contract. The ‘pay-as-you-use’ pricing strategy was tailored to align with mobile networks' operational models, simplifying the buying journey for CTG’s clients.

Cintra assessed the requirements and, after reviewing a number of technology options, architected an Oracle Database Appliance solution for CTG to adopt. Following the successful implementation of the new architecture and necessary hardening of security, Cintra remain close at hand with proactive 24/7 monitoring to support and manage the business critical infrastructure.

Transforming Telecommunications

CTG’s collaboration with Cintra led to a streamlined, effective service offering. The new approach made DMS more accessible, with compelling pricing and simplified procurement. This strategic change enabled CTG to expand its global footprint, offering enhanced services to various telecommunications networks.

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Technical Breakdown

Starting Context: CTG's Disclosure Management System (DMS) was traditionally deployed on customer-owned hardware, primarily using on-premises solutions.

Objectives of the Service Enhancement:

  • Transform DMS into a more accessible 'solution-in-a-box', integrating it with Oracle Database.

  • Simplify the procurement and licensing process for clients, making it more user-friendly.

  • Develop a flexible, cost-effective commercial model, adapting to the 'pay-as-you-use' pricing strategy.

Cintra's Methodological Approach:

  • Commercial Model Innovation:

    • Collaborated closely with CTG to understand their vision and service delivery challenges.

    • Developed a new licensing approach with Oracle, aligning with CTG’s business model and client needs.

  • Technical Solution Design:

    • Assessed various technology options, including Oracle Engineered Systems.

    • Selected Oracle Database Appliance as the backbone for DMS-in-a-box for high performance and cost-effectiveness.

    • Tailored architecture designs to meet the diverse requirements of different networks.

  • Operational and Implementation Support:

    • Handled procurement and configuration of Oracle Database Appliances.

    • Provided security hardening and remote support for software integration.

    • Offered proactive management of the infrastructure, operating system, and databases.

Benefits & Advantages:

  • Streamlined Procurement Process: The single contract for hardware, application, and Oracle licensing simplified client engagements.

  • Customized and Scalable Solutions: The Oracle Database Appliance enabled CTG to offer solutions tailored to each client’s specific needs.

  • Enhanced Service Delivery: Continuous remote monitoring and management ensured high service levels and client satisfaction.

  • Strategic Business Growth: The new service model enabled CTG to expand its market reach and strengthen customer relationships.

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