Revolutionizing Debt Management & Insurance

Totemic, a leading UK financial services provider specializing in debt management and insurance, needed to ensure its critical Oracle systems were robust and reliable. Supporting over 100,000 clients, the company's revenue heavily relies on its custom-built case management application, powered by Oracle technology. In search of a partner to manage these systems 24/7 and optimize their infrastructure, Totemic turned to Cintra's expertise.

Ensuring Uninterrupted Service

Managing a complex Oracle platform posed significant challenges. Cintra was tasked with providing round-the-clock monitoring and maintenance across Totemic's diverse Oracle systems. The primary focus was to minimize any potential downtime and maintain consistent performance across all of Totemic's Oracle systems, a crucial aspect for the smooth functioning of their financial services and ensuring uninterrupted service to their clients.

Cintra’s Strategic Approach

Cintra implemented a multi-tiered managed service approach, categorizing Totemic's Oracle environments based on criticality and aligning maintenance accordingly. This method ensured that the most crucial systems received the highest level of attention. Cintra's initial Rapid Discovery assessment and blueprinting of Totemic's systems revealed key stability issues. This discovery led to a strategic realignment with Cintra's proven architecture.

Stability and Growth

Totemic experienced a transformation in system stability, achieving zero application outages and significantly reduced unexpected incidents. Additionally, Cintra's ongoing Oracle licensing advisory ensures Totemic remains compliant and cost-effective in its Oracle usage.

Success looks like...

The improved stability of the systems and Totemic’s overall confidence in Cintra to look after its key technology architecture, means the role of the Totemic internal technology team has been transformed.

Legacy to Cloud: Your Path to Modernization with Cintra

Facing the pressing challenges of a legacy platform and the looming shadow of technical debt? It's time to look to the future and evolve. Dive into a world where downtime is minimized, efficiency is maximized, and the business is aligned to a flexible technology platform.

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Technical Breakdown

Starting Context: Totemic's operations were reliant on a custom-built case management application running on a complex Oracle database and WebLogic infrastructure.

Objectives of the Managed Services:

  • Ensure continuous, uninterrupted operation of Totemic’s Oracle systems.

  • Provide round-the-clock monitoring and maintenance to prevent downtime.

  • Maintain optimal performance across all Oracle environments, including business-critical applications.

Cintra's Methodological Approach:

  • Tiered Managed Services:

    • Implemented a three-tiered approach to prioritize monitoring and maintenance based on the criticality of each Oracle environment.

  • System Assessment and Realignment:

    • Conducted a comprehensive assessment to identify and address stability issues.

    • Realigned Totemic's systems with Cintra's proven architecture and configuration blueprints for enhanced stability.

Benefits & Advantages:

  • Operational Stability: Achieved significant improvement in system stability, eliminating application outages and reducing unexpected incidents.

  • Enhanced System Performance: Ensured optimal performance across all Oracle systems, contributing to smoother financial services operations.

  • Strategic Focus for Internal Team: Allowed Totemic’s internal technology team to concentrate on development and strategic tasks, rather than system maintenance.

  • Ongoing Licensing Management: Provided continuous Oracle licensing advisory to ensure compliance and cost-effectiveness.

Testimonials